Delivery Information

1. Shipping & Delivery

At MobileSuite, we aim to deliver your refurbished devices and accessories promptly and securely. Our delivery times are designed to meet your needs efficiently.

• Standard Delivery: Typically, orders are delivered within 2 to 5 business days across the UK, similar to industry standards.
• Next Day Delivery: For urgent needs, we offer next-day delivery options on select products, ensuring you receive your items promptly.
• Order Processing: Orders are processed within 1 to 2 business days to ensure timely dispatch.

2. Shipping Charges

We strive to offer competitive shipping rates, ensuring transparency and value for our customers.

• Standard Shipping: A flat rate is applied to all standard deliveries.
• Free Shipping: Enjoy free standard shipping on orders exceeding £50.
• Express Delivery: Additional charges apply for expedited shipping options.

3. Order Tracking

Stay informed about your order's status with our comprehensive tracking services.

• Tracking Number: Receive a tracking number via email once your order is dispatched.
• Online Tracking: Monitor your shipment's progress through our 'Track Your Order' page.
• Delivery Updates: Opt-in for SMS or email notifications for real-time updates.

4. Delivery Issues

Your satisfaction is our priority. If you encounter any delivery issues, we're here to assist.

• Delayed Deliveries: External factors may cause delays; we appreciate your understanding.
• Damaged or Missing Items: Report any concerns within 48 hours of receipt for prompt resolution.
• Customer Support: Contact us at support@mobilesuite.co.uk for any delivery-related inquiries.

5. International Shipping

We extend our services beyond the UK, catering to international customers with reliable shipping options.

• Availability: International shipping is available to selected countries; please check our shipping policy for details.
• Customs and Duties: Recipients are responsible for any applicable customs fees or import duties.
• Delivery Timeframe: International deliveries typically take 7 to 14 business days, depending on the destination.

We appreciate your trust in MobileSuite and are committed to delivering your orders safely and promptly.