Returns & Refunds

At MobileSuite, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within the specified timeframe.

• Return Period: You can return items within 14 days of receiving your order.
• Condition: The item must be in its original condition with all accessories included.
• Exceptions: Personalised or hygiene-sensitive items (e.g., earphones) cannot be returned unless faulty.

2. How to Initiate a Return

Returning an item is simple. Follow these steps to request a return:

• Step 1: Contact our support team at support@mobilesuite.co.uk to request a return.
• Step 2: We will provide you with a return label and instructions.
• Step 3: Pack the item securely and send it back to us.

3. Refund Process

Once we receive your returned item, we will process your refund promptly.

• Inspection: We will check the item’s condition before approving the refund.
• Refund Time: Approved refunds will be processed within 5 to 7 business days.
• Payment Method: Refunds will be issued to the original payment method used.

4. Exchanges

If you received a faulty or incorrect item, we offer an exchange service.

• Eligible Items: Exchanges are available for defective or incorrect products.
• Replacement Time: A replacement will be sent once we receive your return.
• Exchange Request: Contact us within 7 days to arrange an exchange.

5. Non-Returnable Items

Some items cannot be returned due to hygiene or other reasons.

• Gift cards and digital purchases.
• Items damaged due to misuse.
• Personalised products or software downloads.

We aim to provide a hassle-free returns process for our customers. Shop with confidence at MobileSuite.